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Remote Assistance not working in Configuration Manager

When an initiation of a Remote Assistance session to one of the ConfigMgr clients from the ConfigMgr console, an error appears that basically says that Your offer to help could not be sent.

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Issues with firewall settings and network aside, assuming you’ve looked into that connectivity issue already. Now here’s the problem, though hardly a ConfigMgr problem rather it is a configuration of Remote Assistance itself. The problem is because users have to be given permission to Remote Assistance. The easiest way you could do that in the enterprise is through Group Policy.

I’d like to use the Group Policy Management console.

  1. Expand Computer Configuration, expand Policies (if present), expandAdministrative Templates, expand System, and then click Remote Assistance.
  2. In the Offer Remote Assistance setting, click Enabled, click Show, and use the Add button to add accounts of support professionals who you want to allow to offer assistance. In my case it is simply <domain>\Administrator.
  3. The just go ahead and run gpupdate /force on the client computer.

 

 

 

Enjoy!!!

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One response

  1. jjavierc73

    Excelente aporte, funcionó en mi caso.

    October 10, 2012 at 1:35 am

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